Our Warranty

Dear valued customer,

 

We would like to express our sincere gratitude for your decision to choose a WILLIAM TELL ARCHERY crossbow. Our commitment to provide you with a top-quality product is unwavering, and we are pleased to offer a warranty that outlines the terms and conditions of coverage for your crossbow.

William Tell Archery provides a comprehensive coverage of your crossbow’s stock, trigger assembly, cocking mechanism, and limbs against any material and workmanship defects, excluding normal wear, misuse, or improper maintenance, as determined by William Tell Archery. Our limited warranty is valid for one year for limbs and strings and two years for the rest of the components. The aforementioned warranty begins on the purchase date, for which a valid proof of purchase must be presented, in the form of a screenshot or any other requisite document that matches with our records. Please note that we strongly advise our customers to perform regular maintenance checks, as it will help to extend the lifespan of your crossbow. If you have any queries or concerns, please do not hesitate to contact our customer service team.

 

 

Warranty

Thank you for choosing a WILLIAM TELL ARCHERY crossbow. We are committed to providing you with a high-quality product. This warranty outlines the terms and conditions of coverage for your crossbow.

 

COVERAGE AND DURATION

William Tell Archery provides a comprehensive coverage of your crossbow’s stock, trigger assembly, cocking mechanism, and limbs against any material and workmanship defects, excluding normal wear, misuse, or improper maintenance, as determined by William Tell Archery. Our limited warranty is valid for ONE YEAR for limbs and TWO YEARS for the rest of the components. The aforementioned warranty begins on the purchase date, for which a valid proof of purchase must be presented, in the form of a screenshot or any other requisite document that matches with our records. Please note that we strongly advise our customers to perform regular maintenance checks, as it will help to extend the lifespan of your crossbow. If you have any queries or concerns, please do not hesitate to contact our customer service team.

OUR RESPONSIBILITY

William Tell Archery provides a comprehensive warranty that guarantees repair of any crossbow that is found to have defective materials or workmanship. In addition, William Tell Archery can determine if the manufacturer’s warranty covers the item after inspecting the returned product. Any broken parts that can be replaced by the customer will be shipped at no additional cost. If the item is not repairable, it will be exchanged or replaced with a comparable product at the discretion of William Tell Archery, based on availability. Your satisfaction is our top priority, and we are committed to providing you with the best quality products and customer service available.

EXCLUSIONS

This warranty does not cover bolts, wax or  accessories included in our  crossbow kits, cosmetic blemishes to parts or finishes, and normal wear and tear.

PROCEDURE

To make a warranty claim for your William Tell Archery crossbow, you need a Return Merchandise Authorization (RMA) number. You can obtain the number by submitting a claim along with a photo and proof of purchase. Please ensure that delicate components such as triggers are well protected. Remove any accessories before sending the crossbow to repair, as William Tell Archery will not be responsible for any loss or damage. If the RMA number is not provided, the product will be returned to you. You need to pay the shipping costs for returning the product. In case the warranty does not cover your crossbow, William Tell Archery will notify you, and the product will be shipped back to you. The inspection is free, but any repair not covered by the warranty will occur at current repair rates. You can only return the product to William Tell Archery and not any retail stores or online sellers. If you need further assistance, please contact customer service at [email protected]. After the crossbow has been repaired and shipped, William Tell Archery will not be responsible for any damage.

ENTIRE AGREEMENT

This document is the whole product warranty agreement. If any part of the agreement is invalid or unenforceable, it will be replaced by a valid and enforceable provision that aligns with the original intent. The remaining provisions will still apply. No other warranty is provided beyond this limited warranty. No one is authorized to change the terms of this warranty. Statements made by anyone else are not enforceable against WILLIAM TELL ARCHERY.