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Shipping Refunds and Returns

 Shipping Inside the USA
    Shipping is usually done the next business day or the day after the next business day after purchase.

Shipping Outside the USA
    Please check with your local customs office concerning your country’s requirements concerning crossbows.  Once your item is purchased, we will contact you with information on how to pay for international shipping, once international shipping is paid, your item will be shipped. We don’t charge any custom taxes for your country.  The buyer is responsible for paying for any local custom charges.****Please be aware that our responsibility ends once your package leaves the US. Delays or lost packages caused by your customs office or local postal service are not the responsibility of William Tell Archery.*****


All returns must be postmarked within 30 days of the purchase date, and all items shipped must be returned.

Return Process

   To return an item, please email customer service at [email protected] to obtain the address and a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the address:

[Company Name]

[Attn: Returns]


[Street Address]

[City, State Zip]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please Note

Our warranty service is limited to all purchases made from William Tell Archery. If you purchased through a different retailer, please contact them directly.

Sale items are Final Sale and cannot be returned.

Free User Support

Please contact us at [email protected] for support